Refund policy

Returns

Our policy provides for a 14-day return period. If 14 days have gone by since your purchase date, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, the item must be undamaged and in the same condition that you received it. It must also be in the original packaging. Returns are excluded for various types of merchandise.

Items for which returns are excluded: * Gift Certificates For return purposes, we require a receipt or proof of purchase.

Please do not send your purchase back without our approval. Refunds: Once your return is received and inspected, we will send you an email to notify you that the item has been received. We will also notify you of the approval or rejection of your refund request.

If approved, then the refund will be processed, and a credit will automatically be applied to your original card or method of payment within a certain amount of days. Late or unpaid refunds. If you haven't received a refund yet, first check your bank account. Then contact your credit card company; it may take some time for your refund to be officially posted.

Then contact your bank. There is often some processing time to post your refund. If you've already followed these steps and you haven't received your refund yet, write to us at info@artisancadre.fr. Shipping.

To make a return, send the product after approval to the following address: Lombarda cornici S.n.c. Via Guglielmo Marconi, 24 20080 Vermezzo MI Italy. You will be responsible for the shipping costs for returning the item.

Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will not be included in your refund. Depending on the country you live in, the delivery time for your replacement product may vary. If you need to ship an item worth more than €75, consider using a trackable shipping service or insuring the shipment. We do not guarantee that we will receive the returned item.

Finally, it should also be noted that for custom-made or personalized goods the consumer code does not apply to the right of withdrawal.